Anna, a young theology graduate, starts work as a prison chaplain. She becomes especially concerned about one inmate, Kate, regarded as difficult and withdrawn, but whom the other inmates credit with mysterious healing powers.
At Santa Claus School, the principal has called a meeting. Lucia, her parents Julius and Claudia and everyone else at school are excited. But the tension is replaced by a shock when the headmaster cancels Christmas. He seems confused, and it soon becomes clear that he is trapped in a Christmas trauma from his younger days as Santa Claus. Lucia sets out to find out what has happened and with the help of the younger student Elias and a magical time machine, she travels back in time in the hope of saving Christmas.
