Set in the Aokigahara Forest, a real-life place in Japan where people go to end their lives. Against this backdrop, a young American woman comes in search of her twin sister, who has mysteriously disappeared.
Heidi heads to the Heidelberg Christmas market to sell her hand-painted ornaments. While there, she falls for a local artisan who helps her reconnect with her lost heritage.
When a mysterious letter calls James back to Silent Hill in search of his one truelove, he finds a once-recognizable town transformed by an unknown evil. As James descends deeper into the darkness, he encounters terrifying figures both familiar and new and begins to question his own sanity as he struggles to make sense of reality and hold on long enough to save his lost love.