An engaged, spoiled hotel heiress finds herself in the care of a handsome, blue-collar lodge owner and his precocious daughter after getting amnesia in a skiing accident.
After a twist of fate brings their families together for Christmas, Charlotte sets out to prove her old friend Jackie's life is too good to be true.
When Jesse is dumped right before the holidays by her boyfriend, Shawn, his parents convince her to still spend Christmas with them, and Shawn's handsome cousin, while Shawn is away.
